For safety and security, each customer is allowed to create only one registered account by default. For customers who attempt to create several accounts, we reserve the right to suspend accounts without further notice.
Whilst all efforts are made to ensure accuracy of product descriptions, specifications and pricing there may be occasions where errors arise. Should such a situation occur MySmooth-E cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.
Given the popularity and/or supply constraints of some of our products, MySmooth-E may have to limit the number of products available for purchase. MySmooth-E reserves the right to change quantities available for purchase at any time, even after you place an order.
Both parties agree that, following order dispatch, transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; all associated liability and risks during transportation shall be borne by the buyer.
Customers can cancel their order at anytime prior to shipping; please contact our Support Center. However, once the order has been dispatched, the order cannot be canceled, changed, or refunded. Upon receipt of the package, our Warranty and Return policy comes into effect.
Shipping and Delivery
Shipping ("ships in") times displayed on MySmooth-E refer to the estimated time it takes for packages to leave our hands. Since the actual delivery of your order can be impacted by many events beyond MySmooth-E control once it leaves our facilities, MySmooth-E cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.
There may be occasions when MySmooth-E confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered in a timely fashion, MySmooth-E will contact customers and offer to cancel the order and refund purchase prices in full.
We try to make the delivery process as simple as possible and we are able to send your order either to you home or to your work place. We can ship to PO Boxes via all shipping methods, except for Expedited Shipping because signatures are required upon delivery. Express shipments of this type can only be delivered to physical addresses.
Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as Christmas and the Thailand New Year, please allow extra delivery time. During those special occasions we will provide notices to reflect possible delays.
MySmooth-E ships packages from Thailand, and operates a return address in Thailand.
Customers are responsible for providing complete and accurate shipping addresses. MySmooth-E cannot make changes to your shipping address once a package has been shipped, and MySmooth-E is not liable for packages lost due to incomplete or inaccurate addresses.
All orders reported as "delivered" by shipping companies are considered delivered. MySmooth-E cannot be made liable of non-delivery in this case.
Exchange and Returns (Money Back Guarantee)
If when you receive your product(s), you are not completely satisfied you may return the items to us, within 10 days for refund. Returns will take approximately 5 working days for the process once the goods have arrived. The precise length depends on the payment provider used (e.g. PayPal, credit card company, etc). Items must be in their original packaging, all the original boxes must be intact and included, along with all packaging materials, manuals, blank warranty cards, plus all accessories and documents provided by the manufacturer.
Cosmetics, open and use: to return is not accepted under any circumstances. In the case of substitution of the goods by the client with the old expiration date, store accepts unilaterally no longer work with such clients.
You must first contact us and be in receipt of a return merchandise authorisation (RMA) number before sending any item back. Any product returned without a RMA number will not be refunded.
The money back guarantee does not cover volume/wholesale and customized orders.
Shipping back to MySmooth-E is paid for by the customer. We are in general unable to refund you postal fees.
Any product returned found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customer's own expense.
By default, the refund amount cannot exceed the original order amount paid to MySmooth-E.
Discounted or end of line products can not returned . No refunds or replacements will be made.
We try very hard to ensure that you receive your order in pristine condition. If you do not receive the products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact us immediately.
While we try in good faith to be as accurate as possible, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error free. From time to time there may be information on MySmooth-E that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.
We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. If a key product specification is changed after you place an order or within seven days of delivery, you can cancel and return the order for a full refund.
Prices and availability of items are subject to change without notice. The prices do not include import tax and duties, should your package become examined and deemed taxable by your local customs. Payment of these is the responsibility of the buyer.
Although MySmooth-E will always strive to resolve issues to the satisfaction of the customer in a professional, courteous and friendly fashion, we will not tolerate any unacceptable or unreasonable behavior towards our Customer Service Team members.
Unacceptable behavior directed towards Customer Service staff or MySmooth-E may, for example, include any of the following:
Aggressive, abusive and threatening behavior. Examples include: any and all direct or implied threats on any communication channel; intimidating language; personal and verbal abuse; sexist, racist, homophobic, or derogatory remarks; rudeness; inflammatory statements; swearing; and unsubstantiated allegations.
Persistently making habitually demanding or vexatious complaints, despite the matter having been fully addressed; similarly, repeating complaints persisting despite reasonable and fair solutions being offered in accordance with our policies.
Asking, expecting or demanding staff to breach established company policy guidelines, e.g. refund amount, timelines, special compensation, etc.; similarly, seeking an unrealistic outcome beyond the scope of our own policies and procedures.
Repeatedly changing the nature (or focus) of a complaint or the desired outcome, part way, after a formal response has been provided.
Excessive number of complaints compared to the total purchase value history.
For such behavior, complainants may be advised and formally notified of the following:
Their language is considered offensive, abusive, threatening, and wholly unacceptable.
They must refrain from using such language, intimidation, and threats.
There will be no further exchange of correspondence on the matter if they persist with this behavior.
MySmooth-E reserves the right to no longer accept orders from the customer in the future without further notice.